Refund & Exchange
At Gen-Z, customer satisfaction is our priority. Please review our Refund & Exchange Policy before making a purchase.
1. Exchange Policy
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We only offer exchanges for defective or incorrect items. No refunds are provided.
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Exchange requests must be made within 3 days of receiving the product.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Customers must bear the return shipping cost.
2. Refund Policy
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We do not offer refunds unless the item is out of stock and cannot be replaced.
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In case of an incorrect or damaged item, an exchange will be provided.
3. How to Request an Exchange
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Email us at info@genzpk.com with your order number, issue details, and product images.
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Once approved, send the product back to our return address.
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After inspection, we will process the exchange within 5-7 working days.
4. Non-Exchangeable Items
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Products that have been worn, washed, or damaged due to misuse.
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Items purchased during sales or promotions.
5. Delivery & Shipping
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We do not offer free shipping. Shipping charges will be applied at checkout.
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Delivery is available only within Pakistan.
For further inquiries, please contact us at info@genzpk.com.
